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Contained in these release notes. What's New in IM Manager 8.4. End of Life Support. Upgrade Notes. Upgrade Steps. Internationalization Support.

Known Issues. Resolved Issues What's New in 8.4 To learn more about new features of IM Manager 8.4, please read the IM Manager Implementation Guide. Listed below are a few highlighted changes in IM Manager 8.4:.

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IM Manager implementation with Live Communication Server and Office Communication Server architecture change. Office Communication Server R2 (OCSR2) Support. Support for SQL 2008. Sametime 8.0.X support.

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Support for AIM SSL IM Clients. Support for Yahoo version 9.0 and higher IM Client. Support for ICQ 6.0. Support for Mac MSN IM Clients. Support for Windows Live Messenger 2009 IM Client End of Life Support The following have reached end of support starting with IM Manager 8.4:. New Installation Notes. As of version 8.4.12 IM Manager supports Office Communications Server 2007 R2.

'. IM Manager support for Windows 64-bit Operating Systems.

See KB ' Upgrade Notes Use the following table to help determine what version of IM Manager is required to upgrade your version. Current IM Manager Version Highest Upgradeable Version 6.X 7.X 7.X 8.X.

IM Manager 8.4 does not permit a 'rolling upgrade'. All severs must be upgraded at the same time. Installations with more than one IM Manager relay service may experience a service interruption.

For organizations using DNS redirection to direct public IM clients to IM Manager. See the KB article ' to see if additional DNS entries must be added to your internal DNS setup. The IM Manager installer may report some services cannot be stopped.

See KB '. We recommend testing any upgrades in a test environment before production. Public IM. As of version 8.4.13 IM Manager has limited support for iChat 5.0.

As of version 8.4.12 IM Manager has full support for Windows Live Messenger 2009. As of version 8.4.8 IM Manager supports Intermediate Chain Certificates.

As of version 8.4.5 IM Manager supports AIM SSL client connections. The following solution describes IM Manager AIM SSL client connectivity issues '. As of version 8.4.5 IM Manager supports Yahoo 9.0. As of version 8.4.5 IM Manager supports ICQ 6.0. Enterprise IM. The IM Manager 8.4 integration architecture with LCS/OCS changed so that IM Manager is not a proxy between the LCS/OCS IM clients.

As a result the IM Manager installer changes the LCS/OCS listening ports. Use the following KB to validate the port configurations for LCS/OCS: '. LCS/OCS port changes are only necessary for upgrades from 8.X versions of IM Manager. For additional details see section ' Deploying Symantec IM Manager for Microsoft Office Live Communications Server and Microsoft Office Communications Server ' in the IM Manager Implementation Guide. As of version 8.4.8 IM Manager can be configured to treat unregistered LCS/OCS IM users as external users.

When this setting is turned on, the messages between two external users create exception entries in the Event Log. When performing an upgrade on Sametime servers it is recommended to uninstall and reinstall IM Manager. Database. Installer check current user MSDE registry key. If not present may cause upgrade failure.

See the KB ' Upgrade Steps - Single Machine Always back up your IM Manager database before performing an upgrade. Review the upgrade notes (a section of this document). Remove Sybari Antigen for IM if necessary (see KB '). Remove SOCKS for IM if necessary (see KB ').

Run installer on the IM Manager server. This upgrades the database and the software. See KB for details. Test upgraded installation.

Explore new IM Manager 8.4 features. Upgrade Steps - Multi-Machine Always back up your IM Manager database before performing an upgrade. Review the upgrade notes (a section of this document). Remove Sybari Antigen for IM if necessary (see KB '). Remove SOCKS for IM if necessary (see KB ').

Run installer on an IM Manager server. This upgrades the database and the software on this particular server. See KB for details. Run installer on any additional machines running IM Manager.

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See KB for details. Test upgraded installation. Explore new IM Manager 8.4 features. Backing Out of an Upgrade If your upgrade fails, please carefully record any error messages and symptoms and open a case with Symantec support for IM Manager. Virtual tickling games. Completely uninstall IM Manager 8.4 from all servers by running the installer of the same version. If using the installer fails remove IM Manager manually, see KB ' ' 2.

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Restore the IM Manager database to a pre-upgrade copy 3.